ash77 Privacy Policy
Protecting your personal information is our top priority. This policy clearly describes how ash77 collects, uses, and stores your information.
ash77 ("we", "our", or "the platform") provides a reliable online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") describes how ash77 collects your personal information, why it is collected, where it is stored, and how it is kept secure.
By using the ash77 website (https://ash77.cam) to open an account or access any service, you agree to the terms of this Privacy Policy. This policy applies equally to all registered users, visitors, and members of ash77.
If you disagree with any part of this policy, please refrain from using our services. If this policy changes, we will update it on the website and change the "Last Updated" date.
2.1 Personally Identifiable Information
During account registration and use, we may collect the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Current address (if verification is required)
- National ID or passport details (as part of the KYC process)
2.2 Financial Information
The following payment-related information is required to process transactions:
- bKash, Nagad, Rocket, or Upay account number
- Deposit and withdrawal amounts and transaction times
- Transaction reference number
2.3 Technical Information
Information collected automatically when you use our platform:
- IP address and device information
- Browser type and operating system
- Cookies and session data
- Date, time, and duration of page visits
- Gaming activity history and logs
3.1 Service Delivery and Operations
Your information is used first and foremost to run ash77 services smoothly. This includes creating and verifying accounts, processing deposits and withdrawals, managing gaming activity, and providing customer support.
3.2 Identity and Age Verification
ash77 provides services only to individuals aged 21 or older. The information you provide is used for age and identity verification. Withdrawals above a certain limit may not be processed until the KYC (Know Your Customer) process is complete.
3.3 Security and Fraud Prevention
We use your information to protect your account from unauthorized access, detect suspicious transactions, and prevent potential fraud. Certain activities may be temporarily restricted for security reasons.
3.4 Responsible Gaming
By analyzing gaming behavior data, we are able to identify risky gaming habits and provide necessary support. More details on this are available on the Responsible Gaming page.
3.5 Communication and Support
Your mobile number and email are used to send you important service-related messages, account alerts, transaction confirmations, and customer support communications.
ash77 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Providers: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, and Upay.
- Service Partners: Technology providers who assist in operating our platform are bound by strict confidentiality agreements.
- Legal Obligations: We may be legally required to provide information in response to lawful orders or valid requests from competent authorities.
- Fraud Prevention: Relevant information may be provided to the appropriate authorities in investigations related to fraud or money laundering.
Outside of the cases listed above, ash77 does not share your information with any other party without your consent.
5.1 What Are Cookies and Why Are They Used
Cookies are small text files stored in your browser. ash77 uses cookies for the following purposes:
- To keep your login session active
- To improve platform performance and speed
- To remember your preferences and settings
- For security verification and fraud prevention
5.2 Managing Cookies
You can disable cookies from your browser settings. However, disabling cookies may cause some ash77 features to not work properly. Most browsers accept cookies by default, but you can change this if you wish.
ash77 uses industry-standard technologies and practices to protect your personal and financial information. Our security measures include:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is secured through SSL encryption.
- Data Encryption: Stored sensitive information is kept in an encrypted state.
- Access Control: Only authorized personnel have access to the information they need.
- Regular Audits: Our security measures are reviewed and tested on a regular basis.
- Two-Factor Authentication: An additional verification layer is available to protect your account.
While we are committed to ensuring the highest level of security, no data transmission over the internet is 100% guaranteed. In the event of a security breach, we will act promptly in accordance with the law and notify affected users.
ash77 retains your information only for as long as necessary. Retention periods are determined according to the following policy:
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, certain information may need to be retained for a specified period in compliance with legal and financial regulations.
- Transaction Records: Financial transaction records are retained for the period required by applicable law.
- Security Logs: Access logs and security-related data are retained for a limited period.
Once the required period has ended, we delete your information or anonymize it in a secure manner.
As a user of ash77, you have the following rights over your own information:
- Access: You have the right to know what information we hold about you.
- Correction: You can request that any inaccuracies in your information be corrected.
- Deletion: In certain circumstances, you can request that your information be deleted (subject to legal obligations).
- Objection to Processing: You can object to your information being processed for specific purposes.
- Data Portability: In some cases, you can request to receive your information in a readable format.
To exercise any of the above rights, contact us at [email protected] or speak with our 24/7 live chat support. We will process your request as quickly as possible.
ash77 strictly provides services only to individuals aged 21 or older. We do not knowingly collect or process personal information from anyone under the age of 21.
At the time of registration, each user must provide their date of birth, and age is confirmed through KYC verification when required. If we learn that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
If a parent or guardian suspects that their minor child has created an account on ash77, please notify us at [email protected].
10.1 Policy Changes
ash77 reserves the right to change or update this Privacy Policy at any time. When a significant change occurs, we will:
- Publish the updated policy on the website
- Change the "Last Updated" date at the top of the page
- Attempt to notify registered users of significant changes
Continued use of ash77 after an update will be considered your acceptance of the revised policy.
10.2 Contact
For any questions, concerns, or requests related to this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 on the website
Our privacy team will do their best to respond to your request as soon as possible.
Related Pages
You may also want to read the following pages:
- Terms and Conditions — Complete terms for using ash77
- Responsible Gaming — Safe gaming habits and setting limits
- About Us — Learn more about ash77
- FAQ — Answers to frequently asked questions